Got Questions? We’ve Got Answers!
Typically, we work on-site unless specific arrangements are made to drop the computer off..
East Bay Mac Menders is a full-time operation, so just call or drop us an e-mail and we work out a place and time.
The business has existed since 2002, we’re tech nerds and we genuinely want to help you out. Beyond that, references are immediately available upon request.
No, we’re not an Apple Authorized Reseeller, nor do I have numerous new, used and refurbished Macs for sale. Check out eBay, MacWarehouse, Craigslist.org, MacMall, MacConnection or Apple for prices on hardware for sale.
Probably not. There may be a rare or useful component such as a hard drive or RAM chip that I wouldn’t mind paying a token fee for, but otherwise, I’m not interested in taking an old computer off your hands.
You can usually get a receipt that can be used as a charitable donation on your taxes from the Salvation Army and Goodwill. The Salvation Army will take any computer in good working order while Goodwill has stated that they’ll only take Macs from 2007 or later. Another route is the Time Dollar firm, which will provide the appropriate receipt and work to make sure the system is sent through the right channels. Simply check when your computer was made, try to have it in good working order when you donate it and you can provide a nice piece of technology to someone that ordinarily couldn’t afford it.
We currently accept cash, checks, Square, Apple Pay, Google Pay, Samsung Pay, Venmo, Cash app, and credit and debit cards.
Yes, and we’ll do the best I can to help you through a problem. This moves into a bit of a gray area since after 10 minutes or so, it becomes a billable issue and the honor system kicks in. We’ll track the time appropriately, but keep in mind that there will be an invoice once the problem is resolved and there’s really only so much anyone can do over the phone to help another person with a computer problem. We’ll give it our best, but it’s not a free service, nor is it equivalent to being able to sit down with the computer and work with it in person…
If the problems are small enough to only need 10-15 minutes of attention and the commute distance is short, then this can be discussed.
Yes, but there’s a fee for this service (typically $25 on top of the reimbursement price of the item or items in question). Happy to go out there, ponder what’s needed, stand in line and pick up the item, but it’s not completely free…
Typically, no. This isn’t something we have much time for and there are better people for this task than me. Check around and you can probably find someone more than capable of the job at hand.
In most cases, yes. If it’s something like replacing a hard drive, internal clock battery or installing additional RAM, we’re happy to do it. Call or drop an e-mail describing the problem at hand and we’ll see what we can work out.
Yes on all of these. The network portion depends on what needs to be done. Call or drop an e-mail to discuss specifics.
Yes. We now currently support all Mac, Windows and Linux operating systems…
Yes, and dinosaurs once used to playfully scamper across the landscape before they were wiped out and various small mammals took over and later built condos. The point is that while you have a generally reliable device that generally works without fail. At the moment it’s decided to do otherwise. The same goes with your car, laundry machine, or cell phone. My advice is to appreciate the technology you have in your life and take care of it as best you can. Leaving a bouquet of flowers by the toaster to show that you care never hurts either.
Virgo, baby. Virgo…
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